Frequently Asked Questions

Welcome to the Card Fellaz FAQ page! Here you will find quick answers to the most common questions regarding our products, shipping, returns, and store policies.

📦 Shipping & Delivery

1. Where does Card Fellaz ship?

We ship exclusively within the United States. We do not offer international shipping at this time.

2. How long will it take to receive my order?

  • Processing Time: Orders take 1 to 3 business days to process, pack, and hand over to the carrier.

  • Transit Time: Shipping typically takes 5 to 7 business days once handed over to the carrier.

3. How can I track my shipment?

Once your package is dispatched, an automated email containing your tracking details and link will be sent to the address provided at checkout.

🛡️ Products & Authenticity

4. Are your TCG products authentic and factory-sealed?

Yes, 100%. All of our booster boxes, tins, collection sets, and packs are guaranteed authentic, original, and factory-sealed.

5. Do you weigh, search, or tamper with booster packs?

No, never. We strictly oppose pack-weighing, searching, or resealing. Every customer receives an untampered, unsearched, and fair shot at top hits.

6. How do you protect items during shipping?

As collectors ourselves, we know condition matters. All orders are packed securely using protective packaging and sturdy boxes to prevent damaged corners or torn shrink-wrap.

⏳ Pre-Orders & Product Availability

7. When am I charged for a pre-order?

Payment for pre-orders is collected in full at checkout to secure and reserve your items directly from our inventory allocation.

8. What happens if my cart includes both in-stock items and pre-order items?

By default, we hold your entire order and ship all items together once the pre-order item officially releases. If you prefer to receive in-stock items sooner, please place two separate orders.

9. Are release dates for pre-orders guaranteed?

Release dates are estimates provided directly by manufacturers and distributors. If a publisher delays or adjusts a release date, we will update product listings and notify affected customers.

10. Are there limits on how many items I can buy?

To ensure fair access to high-demand TCG releases for all players and collectors, we reserve the right to place purchase caps per customer or household on select products.

🔄 Returns & Refunds

11. What is your return policy?

We offer a 30-day return window starting from the delivery date for eligible items. Items must be unopened, unused, and in their original factory-sealed condition.

12. Can I return a TCG product if it has been opened?

No. Once the original factory seal, shrink-wrap, or tape has been broken, the item is non-refundable. This policy protects our inventory and ensures every collector receives untampered products.

13. How long do refunds take to process?

Once a return is received, inspected, and approved, refunds are issued back to your original payment method. Please allow 7 to 10 business days for the funds to reflect in your account.

📩 Customer Support

14. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and secure digital checkout options like Apple Pay, Google Pay, and PayPal.

15. How can I contact customer support?

You can reach our team directly using any of the contact details below:

  • Store Name: Card Fellaz

  • Address: 7130 E Mercer Ln B, Scottsdale, AZ 85254, United States

  • Email: support@cardfellaz.shop

  • Phone: +1 602-900-7891