Refund policy

Thank you for shopping at Card Fellaz! We appreciate your support and strive to provide the best experience possible for TCG collectors and players. Please review our return and refund guidelines below.

1. 30-Day Return Window

We offer a 30-day return policy for eligible items, starting from the day your tracking number confirms delivery to your address. To be eligible for a return:

  • Items must be unopened, unused, and in their original factory-sealed condition (factory shrink-wrap, tape, and seals fully intact).

  • Items must include all original packaging, tags, and accessories.

  • You must provide a valid receipt or proof of purchase.

2. Important Exception: Opened TCG Products

To protect our community and customers from pack weighing, searching, resealing, or card substitution, we cannot accept returns or issue refunds for any TCG product once the original factory seal, shrink-wrap, or tape has been broken or altered.

This applies to:

  • Booster Boxes & Booster Packs

  • Collection Boxes, Tins, & Bundles

  • Structure Decks & Starter Sets

  • Individual Trading Cards (Single Cards)

All sales on opened or unsealed TCG products are final.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged in transit, or if you received the wrong item, please contact us immediately so we can make it right.

How to report an issue:

  • Send an email to support@cardfellaz.shop within 48 hours of delivery.

  • Include your Order Number.

  • Attach clear photos of the shipping box, the damaged item, and the shipping label.

For verified damaged or incorrect items, we will cover the return shipping costs and provide a replacement or full refund.

4. Return Process & Shipping Costs

To initiate a return for an eligible, unopened item:

  1. Contact us at support@cardfellaz.shop to request a Return Authorization. Returns sent back without prior approval will not be accepted.

  2. If your return is accepted, package the item securely to prevent damage during transit.

  3. Return Shipping Fees: Customers are responsible for paying their own return shipping costs, unless the return is due to a seller error or damaged item. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refund Processing Time

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Once processed, your refund will be issued back to your original payment method.

  • Processing Time: Please allow 7 to 10 business days for the refunded amount to reflect on your account, depending on your card issuer or financial institution.

6. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us:

  • Store Name: Card Fellaz

  • Address: 7130 E Mercer Ln B, Scottsdale, AZ 85254, United States

  • Email: support@cardfellaz.shop

  • Phone: +1 602-900-7891